Popular Services
Schedule a consultation to discuss the appropriate video conferencing solution. (Faculty/Staff only)
Report an issue you're experiencing with myDrake, Self Service, or an Internal Site.
Report any issues accessing or using video conferencing.
Schedule a customized session, training, or consultation about new or current campus technology, and/or request access to training materials. (Faculty/Staff only)
Request phone services for employees. (Faculty/Staff only)
Report any email you receive that you think might be a phishing attempt.
Report issues encountered on systems that interface with Banner. (Faculty/Staff Only)
Use this service to request an Internal Site or a link change to myDrake. (Faculty/Staff only)
The Drake ID system controls meal plan swipes, door access, Bulldog Bucks, Flex Dollars and printing money for Drake students and employees. Report issues with these systems here.
Meet with an instructional technologist to discuss an upcoming course or apply a course layout.
Request a new application, a modification to an existing application or desktop, or a change in access to a virtual application or desktop.
Report any errors or issues encountered while using Blackboard Ultra and its associated systems.
Engage assistance to quote, purchase, install, move, reassign, or decommission ITS devices. (Faculty/Staff only)
Report an issue with Drake-supported devices or software, including virus mitigation.
Report an issue with a faculty WordPress website. (Faculty/Staff only)
Report any issues with Teams calling, office or common area telephones, or Drake-owned cell phones. (Faculty/Staff only)
Report any issues with technology in classrooms or meeting spaces, including classroom emergencies.
Meet with an instructional technologist for assistance with a technical issue.
Request conversion of a Word-formatted assessment into a Blackboard test. (Faculty/Staff only)
Blackboard Ultra requests for changes including user changes, consultations, custom sites, course merges, sharing/copying content, and training. (Faculty/Staff only)
Notify ITS of international travel or make other account- or security-related requests.
Request adjustments to cardholder access or building schedule changes (Faculty/Staff only)
Request a software download, installation, price quote, or purchase.